Frequently Asked Questions

Check out some answers to frequently asked questions about Grindswap.  We also encourage you to read our Terms of Service and Privacy Policy if your answer isn't found on this page.  For any other questions, reach out to us our on Live Support on the bottom right hand side of every page.

How long does it take to receive the account details?
Delivery is set up to be fully automated. Your account details will be sent via email to you following your successful purchase. Large purchases may require some extra verification prior to delivery.
What payment methods do you accept?
We currently accept Credit/Debit Cards via PayOP and PayPal. We also accept CashApp & Zelle for American customers. We try to accommodate your payment method of choice. If you want to pay with another method, let us know via Live Chat.
What is your refund policy?
We offer store credit if the accounts we provide do not meet our quality guarantee. Otherwise, sales are considered final once the account information has been provided via email.
How secure is this website?
GrindSwap is built on WooCommerce, one of the most robust and popular open-source cart systems in the world. Our payment providers process your financial details on their own secure platforms, you are never asked to enter sensitive financial information on our website.
Are you trustworthy / legitimate?

GrindSwap was created by the owners and operators of popular online game stores, including:

We have over 10 years experience providing unparalleled customer service in the video games industry.

Do I receive an invoice for my order? aims to provide the highest quality in-game accounts for OSRS, LOL & RS3. All RS3 & OSRS accounts are hand-trained and follow our No-Recovery Guarantee.

Our LoL Smurfs are guaranteed 30 days after purchase, and are also part of our No-Recovery Guarantee.