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Frequently Asked Questions

Our happiness team is always here to assist.

General Information

We take our customers’ security seriously. We never store or handle any of your financial details on our website. Your financial information is only entered on reputable third party websites, such as PayPal, Stripe etc.

We understand you may be sceptical if you haven’t heard of us before or have had bad experiences before. We promise all customers satisfaction guaranteed, or we’ll give you a full refund. Just have a look at our reviews on Trustpilot to see what other happy customers have to say. You can also see our review on ScamAdvisor.

Delivery time will depend on the game you are interested in. For OSRS Accounts delivery is instant whereas for COC Accounts the maximum delivery time is 12 hours.

Credit/Debit Card, Paypal, Cashapp, Venmo, Crypto and OSRS/RS3 Gold. If you’d like to pay with another method, let our support team know.

We keep our servers fully secured and encrypted with HTTPS and do not store any financial data on our site. We only use third party payment processors to process payments.

GrindSwap.com aims to provide the highest quality in-game accounts for COC and OSRS. All our OSRS accounts are created by us and trained by our staff and all our COC accounts are bought by meeting the original owner in real life and exchanging the account information. This is the only way to ensure safety and it is why we are so confident in any product that we list on the website.

There are a number of risks involved in buying gaming accounts. For example, the account you purchase may be banned by the gaming platform, or the seller may not actually own the account they are selling. To protect yourself from fraud or scams, we recommend that you only buy or sell gaming accounts from reputable sellers. We also recommend that you use a third-party escrow service to hold payments until the account has been transferred.
 
For more information, please read our Terms and Conditions.

Returns and Exchanges

You can if we have not delivered the order yet. Although if the account has been delivered then we cannot exchange it for you. All sales are final. 

You can change the password of the account you bought. Make sure you use a password that you’ll remember because when we deliver the account to you, you will have full access to it. You can contact us anytime and we will do our best to help, but we can not guarantee that we will be able to recover the account if you have changed the password.  

Refunds may be requested prior to delivery of the products or services. Refunds are only available as credit towards future purchases. Refunds will not be granted in any circumstance after the product or service has been delivered by The Company. For details please see our Terms & Conditions page.

Game Information

Clash of Clans

Simply choose the COC account you wish to purchase, add it to your cart and proceed to the checkout process. Once you’re in checkout fill the information required and pick your desired payment method. We have a wide variety of payment methods on our website, including:

  • CashApp (US P2P Money Transfer)
  • Venmo (US P2P Bank Transfer)
  • PayPal (Worldwide)
  • Credit Card (Visa, Mastercard, AMEX, more…)
  • Debit Card
  • Ideal
  • Crypto

If you have another form of payment that we don’t have listed at checkout, please let us know on Live Support. We will try our best to accommodate you.

Our COC accounts can be accessed on any device which supports the game. We will provide you with a detailed PDF instruction guide when you purchase an account to show you how to set up the account properly on any device. We also provide 24/7 Live Support if you have any further questions, such as details on how to access your new account using your preferred device and operating system.

We deliver the full account information to your email within 12 hours (maximum) of a successful purchase. We also include a step-by-step Youtube video which shows how to safely access the account, and make it your own. We also offer 24/7 Real Time Live Support – Find it on the bottom right of every page on our website. Our agents are ready to help you at any time!

Don’t see the type of account you’re looking for? No problem. Just notify us on Live Chat with the type of account you want, and we’ll do our best to find it for you. We are confident we can find you exactly what you need… if it exists!

We take your safety and security very seriously at Grindswap.com. Unlike most account websites, we do not purchase accounts from random players. We believe this puts our buyers at a security risk, therefore we only source our accounts in-house from our trusted network by meeting with the original owner of the account in real life and exchanging information. This allows us to ensure that the accounts we sell are never at risk of recovery or in-game bans and because of this we’re able to offer lifetime warranty for all our COC accounts.

We provide a detailed PDF with instructions on how to set up your new account properly, and ensure you can enjoy it for the years to come. Follow our simple instructions and you will enjoy playing your new COC account with zero interruptions.

OSRS Information

Levelling up an account in OSRS (Old School RS) takes many hours. In fact, most accounts have been trained for hundreds, even thousands of hours. This means that if you create your own OSRS account, it will take months to achieve the stats you want. When you buy an OSRS Account, you save yourself all this time which you would have otherwise invested into training and levelling your in-game account. Some people enjoy grinding and achieving this by themselves, which is obviously perfectly valid. However, some people simply do not have time, or get bored by levelling and/or training. In that case, it makes perfect sense to buy a ready-made account instead.

Grindswap.com offers training for OSRS Accounts. We offer classic skills training for all stats. We also offer specialised services, such as Firecapes, Infernal Capes, Questing, and more. This means you can take an account you already have and have us improve it to your liking. We suggest purchasing training if you already have an account you enjoy playing. You’ll keep your friend list on OSRS, and won’t start from scratch. If you don’t currently have an account on OSRS, or you want an account which is incompatible with your current build (Pure vs. Main, etc.), then in that case it makes sense to buy an account.

There are too many account types to list them all, but the most popular accounts that we sell for OSRS are:

  • Pures (1 Def, Zerkers, etc.)
  • Max Mains (Stakers, max combat)
  • Ironman Accounts
  • Standard Mains (mix of stats, no particular build)

Check out our full OSRS Accounts catalog.

All accounts we sell come with a No-Recovery Guarantee. That means we guarantee that the accounts we sell will never be recovered by previous owners. If you have any trouble accessing your account, let us know and we will assist you as defined in our terms of service. Furthermore, our accounts are always Hand-Trained & Rested. We only sell the highest quality accounts which meet our strict standards. We never purchase accounts from random people and resell them, which is a major problem on competitor websites.

OSRS Accounts delivery is instant the moment your payment is cleared.

FIFA Coins

Pick the amount of coins you want from the drop down menu or if you want to order a custom amount then to the left of the “add to cart” option you can select the quantity you want to order so for example if you want to order 700k Coins (which is not listed on the drop down menu) you can select the 100k option in drop down and then for quantity put 7 that means you will order 7 times 100k for a total of 700k and it will be delivered in one go and not individually.

We only sell for Playstation and Xbox, since the transfer market is now shared you do not have to pick the console you own that’s why the listing is for both consoles.

For deliveries we use comfort trade which is the fastest method there is. The time it takes to deliver the coins depends on a lot of factors the most important of which are the starting coins that you have on the account and the amount that you have ordered, on average it takes about 30 minutes to deliver 750k coins.

As you know buying coins is against the games TOS so nobody will ever be able to offer a 100% guarantee that it will be safe but the method we use is as close as it gets to being safe in this regard. We use amazing bots and real IP Addresses to do deliveries.

We do the transfer via comfort trade. If you are not familiar with this method it is pretty simple. We will need your login information so that our buts can log in in your account and transfer the coins by buying players for a lower price on the transfer market (from your account) and listing them for max price which we will then buy from you.

We take our customers’ security seriously. We never store or handle any of your financial details on our website. Your financial information is only entered on reputable third party websites, such as PayPal, Stripe etc. (this is already on other pages)

Contact Us

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